How can I submit a complaint?

You can submit a complaint in person at MB Torcida, via email at info@mbtorcida-izleti.hr, via our web form, or by post to UTO M.B. TORCIDA, Šibenska 2, 22243 Murter, Croatia.

What should I include in the complaint?

Include your name and surname, contact details, the address for delivery of the reply, and a short description of the complaint, attaching evidence if available.

Customer Complaints - MB Torcida Murter

Q: When will I receive a reply?

We provide a written reply within 15 days from receipt, stating whether we accept the complaint and any remedy offered.

Q: What if I disagree with the reply?

You may contact competent national bodies, such as the State Inspectorate, or use available ADR procedures including the EU Online Dispute Resolution platform. For privacy matters, contact AZOP.

Legal information

Customer Complaints

How to complain

In person at MB TORCIDA
By email: info@mbtorcida-izleti.hr
Web form on our website
By post: UTO M.B. TORCIDA, Šibenska 2, 22243 Murter, Croatia

What to include

Your name and surname, contact details, the address for delivery of the written reply, and a short description (attach evidence if any).

Our response

We provide a written reply within 15 days from receipt, stating whether we accept the complaint and any remedy offered. We maintain a complaints register as required by law.

Escalation

If you disagree with our reply, you may contact the competent national bodies (e.g., the State Inspectorate) or use available ADR procedures, including the EU Online Dispute Resolution platform. For privacy matters, you may contact AZOP.

Last updated: 05 February 2026

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